Terms and Conditions

Effective Date: 28-october-2025
Website: [www.pamporegold.in]

Welcome to Pampore Gold, your trusted destination for premium Kashmiri saffron and saffron-based products. These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and products. By accessing or using this website, you agree to be bound by these Terms. If you do not agree, please do not use this website.

1. General Information

The website www.pamporegold.in (“Website”, “We”, “Our”, or “Us”) is owned and operated by Pampore Gold, an Indian business engaged in the sale of saffron and related products.
By purchasing or using our products and services, you (“User”, “Customer”, or “You”) acknowledge that you have read, understood, and agree to these Terms.

2. Eligibility

You must be at least 18 years old and capable of entering into a legally binding agreement under Indian law to use or purchase from our website.

3. Products and Pricing

• We offer saffron and saffron-based products manufactured in our own lab grown.

• All prices displayed are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.

• Prices, product availability, and offers are subject to change without prior notice.

• We strive to display accurate product images and descriptions, but slight variations in color or packaging may occur due to natural differences and screen settings.

4. Orders and Payments

• Orders can be placed online through our website and contact number.

• We accept payments through secure and trusted payment gateways (such as Razorpay, Paytm, UPI, Credit/Debit Cards, or Net Banking).

• Once an order is placed and payment is successful, you will receive an order confirmation email or SMS.

• We reserve the right to cancel or refuse any order if we suspect fraud, unauthorized use, or violation of these Terms.

5. Shipping and Delivery

• We deliver across India using reputed courier and logistics partners.

• Standard delivery time is 3–7 business days, depending on your location.

• Delays may occur due to weather, courier issues, or public holidays.

• Delivery charges (if applicable) will be displayed during checkout.

• We are not responsible for incorrect shipping details provided by the user.

6. Returns, Replacements & Refunds

• Due to the perishable and consumable nature of saffron, returns are accepted only if the product is damaged, tampered, or incorrect upon delivery.

• Customers must raise a return/replacement request within 48 hours of receiving the product by emailing [support@pamporegold.in] or via the contact form on our website.

• Refunds (if applicable) will be processed to the original payment method within 7–10 working days after verification.

• Opened or used products are not eligible for return or refund.

7. Intellectual Property Rights

All content on this website—including text, images, product descriptions, logos, graphics, and trademarks—is the property of Pampore Gold or its content suppliers and protected under applicable Indian copyright and trademark laws.
You may not reproduce, copy, distribute, or exploit any material without prior written consent from Pampore Gold.

8. User Conduct

You agree not to:

• Use the website for unlawful, misleading, or fraudulent purposes.

• Attempt to gain unauthorized access to our systems or data.

• Post or transmit harmful software, viruses, or malicious content.

• Infringe on our intellectual property rights or those of others.

9. Limitation of Liability

To the fullest extent permitted by law, Pampore Gold shall not be liable for any:

• Indirect, incidental, or consequential damages arising out of your use of the website or products.

• Allergic reactions or misuse of products by the user.

• Delays or non-performance caused by events beyond our reasonable control.

10. Disclaimer

All our saffron products are 100% natural and sourced from Pampore, Kashmir, unless otherwise stated.
We do not make any medical or therapeutic claims regarding the use of saffron.
Product effectiveness may vary depending on individual usage and storage conditions.

11. Privacy Policy

Your personal data and payment information are handled in accordance with our [Privacy Policy].
By using this website, you consent to the collection and use of your data as outlined there.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts in Srinagar, Jammu & Kashmir, India.

13. Amendments

Pampore Gold reserves the right to modify, update, or revise these Terms at any time without prior notice.
Please review this page periodically for updates. Continued use of the website after any changes constitutes your acceptance of the revised Terms.

14. Contact Information

For any questions, feedback, or support, please contact us at:
📧 Email: support@pamporegold.in
📞 Phone: [Insert Helpline Number]
🏠 Address: Pampore Gold, Pampore, Pulwama District, Jammu & Kashmir, India

© 2025 Pampore Gold. All Rights Reserved.